Terms of Service

Welcome to Kartella. These Terms of Service govern your use of our website and your purchase of products from Kartella.

By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Kartella

Kartella is an online retail store offering products through its website.

Products may be sourced, supplied, or fulfilled through third-party suppliers or logistics partners. Kartella remains responsible for the sale and customer relationship associated with orders placed through our store.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability are accurate.

Product colours, packaging, labels, or minor visual details may vary from images shown on the website where the variation is due to stock availability or manufacturer/supplier updates, provided the product remains materially consistent with the advertised product.

Customers should review product information carefully before placing an order.

3. Prices and Orders

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

We reserve the right to correct pricing, product information, availability, or technical errors before an order is fulfilled.

An order may be cancelled where there is a genuine pricing error, stock issue, suspected fraud, an unserviceable delivery address, or another legitimate operational reason, subject to applicable law.

4. Order Acceptance

Placing an order does not by itself guarantee fulfilment.

An order is considered accepted for fulfilment after Kartella has processed the order and confirmed the relevant product availability and delivery details.

We may contact the customer to verify certain order details, particularly for Cash on Delivery orders or orders that appear unusual or high-risk.

5. Customer Information

Customers are responsible for providing accurate and complete information when placing an order, including:

• Full name

• Correct delivery address

• Valid phone number

• Valid email address

• Any other information reasonably required for fulfilment

Kartella is not responsible for delays, failed deliveries, or additional costs caused by inaccurate or incomplete customer information.

6. Cash on Delivery

Where Cash on Delivery is offered, customers are expected to accept the shipment and pay the applicable amount upon delivery.

Repeated refusal of COD orders, false orders, repeated delivery failures, or other abusive ordering behaviour may result in restrictions on future COD availability or cancellation of high-risk orders, subject to applicable law.

7. Payments

Where online payment is available, payments may be processed through third-party payment providers.

Kartella does not store customers' full payment credentials unless specifically stated in the applicable payment provider's terms.

The availability of particular payment methods may vary depending on the customer's location, device, payment provider, or other factors.

8. Shipping and Delivery

Shipping and delivery are subject to Kartella's Shipping Policy.

Estimated delivery times are not guaranteed unless Kartella expressly states otherwise.

Delays may occur because of courier operations, weather, public holidays, logistics disruptions, incorrect customer information, or circumstances outside Kartella's reasonable control.

9. Replacements and Refunds

Claims, cancellations, replacements, and refunds are governed by Kartella's Return & Refund Policy.

Kartella does not require products to be shipped back to us; claims are assessed on the evidence provided. Customers should review that policy before placing an order.

Nothing in these Terms limits any consumer rights that cannot lawfully be excluded or restricted under applicable law.

10. Product Use and Safety

Customers are responsible for using products according to the instructions, warnings, and limitations provided with the product or on the product page.

Electrical, beauty, personal-care, and other products should be used only for their intended purpose.

Kartella is not responsible for damage caused by misuse, improper installation, unauthorized modification, neglect, or use contrary to the provided instructions, except where liability cannot lawfully be excluded.

11. Website Use

Customers agree not to:

• Use the website for unlawful purposes

• Attempt to interfere with website security or operation

• Submit fraudulent or misleading information

• Attempt to exploit discounts, promotions, payment systems, or checkout processes

• Use automated methods to abuse the website or its services

• Submit malicious code or content

Kartella may restrict or suspend access where reasonably necessary to protect the website, customers, or business operations.

12. Promotions and Discounts

Promotional offers, coupon codes, discounts, and other offers may be subject to specific terms.

Unless expressly stated otherwise, promotions cannot be combined, transferred, exchanged for cash, or applied retroactively to previous orders.

Kartella may withdraw or modify a promotion where there is an error, misuse, abuse, technical issue, or other legitimate reason, subject to applicable law.

13. Intellectual Property

The Kartella name, branding, logos, website content, original graphics, text, and other intellectual property belonging to Kartella may not be copied, reproduced, distributed, modified, or used without prior written permission, except as permitted by law.

14. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, communications, fulfilment, or other operational purposes.

Your use of such services may also be subject to the terms and policies of the relevant third-party provider.

15. Limitation of Liability

To the extent permitted by applicable law, Kartella will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. Force Majeure

Kartella will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, strikes, internet or technology failures, courier disruptions, supply-chain disruptions, or other unforeseen events.

17. Changes to These Terms

Kartella may update these Terms from time to time to reflect changes in our services, operations, legal requirements, or other circumstances.

The updated version will be posted on this website with the applicable effective date.

18. Governing Law

These Terms are governed by the laws applicable in India, subject to the jurisdiction and consumer rights available under applicable law.

19. Customer Support and Grievances

For questions, complaints, orders, replacements, refunds, or other customer-service matters, customers may contact Kartella at Kartella.shop@gmail.com.

We will review and respond to customer complaints within a reasonable period in accordance with applicable requirements.

20. Contact

For assistance, please email Kartella.shop@gmail.com.

By placing an order through Kartella, you acknowledge that you have read and understood these Terms of Service together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.