Shipping Policy

Kartella currently ships products to eligible addresses within India.

1. Order Processing

Orders are processed after the order has been successfully placed and, where applicable, payment has been confirmed.

Orders may require additional processing time during sales, promotional periods, holidays, or periods of unusually high order volume.

2. Delivery Time

Estimated delivery timelines shown at checkout or communicated by Kartella are estimates and may vary depending on the delivery location, courier availability, weather, public holidays, operational disruptions, or other circumstances outside Kartella's reasonable control.

Customers should allow additional time for remote or difficult-to-service locations.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary based on the delivery location, order value, product type, or applicable promotional offer.

4. Order Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Customers are responsible for using the tracking information and ensuring that someone is available to receive the shipment where required.

5. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required delivery information.

Kartella is not responsible for delays, failed deliveries, or additional shipping costs caused by:

• Incorrect or incomplete addresses

• Incorrect phone numbers

• Unreachable recipients

• Changes to the delivery address after dispatch

• Customer refusal to provide information required by the courier

• Failure to receive the shipment after reasonable delivery attempts

If a shipment is returned to our fulfilment partner because of incorrect information or customer-related delivery failure, any replacement shipment may be subject to additional shipping charges.

6. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers placing a COD order are expected to accept the shipment and pay the applicable amount upon delivery.

Customers should place COD orders only when they genuinely intend to receive the order.

Repeated refusal, false COD orders, or repeated failed COD deliveries may result in restrictions on future COD availability for the customer.

Kartella reserves the right to cancel or restrict orders that appear fraudulent, abusive, or unusually high-risk, subject to applicable law.

7. Delayed Deliveries

Delivery delays can occur because of courier operations, weather conditions, public holidays, logistical disruptions, or circumstances beyond Kartella's control.

Where an order is materially delayed beyond the delivery timeline communicated to the customer, please contact Kartella so that the shipment can be investigated and an appropriate resolution can be determined.

8. Damaged Shipments

Customers should inspect the package as soon as reasonably possible after delivery.

If the package appears visibly damaged, customers should photograph the package and product before use and contact Kartella with the order number and supporting evidence.

9. Missing or Incorrect Items

If an order contains a missing or incorrect item, the customer should contact Kartella promptly after delivery and provide the order number together with clear photographs or other requested evidence.

Kartella may investigate the shipment before approving a replacement, refund, or other applicable resolution.

10. Change of Delivery Address

Customers should verify their delivery address before completing an order.

Requests to change the delivery address after dispatch may not be possible. Any additional charges arising from an approved address change or re-shipment may be payable by the customer where applicable.

11. Delivery to Restricted Locations

Delivery availability may vary by courier and location. Kartella may cancel or refund an order if the delivery address is outside the serviceable area or cannot reasonably be fulfilled.

12. Contact

For shipping questions, tracking issues, delivery problems, or address concerns, please contact Kartella at Kartella.shop@gmail.com and include your order number.

Kartella reserves the right to update this shipping policy from time to time, subject to applicable law.